These Terms of Use govern your use of the Dove mobile app ("Dove", "the app"). By downloading Dove and creating an account you accept these terms. If you don't accept them, please don't use Dove.
1. Dove and us
Dove is a swipe-free, AI-assisted dating app. "We" means the company that operates Dove:
MOZ GROUP TEKNOLOJİ BİLİŞİM SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
MERSİS No: 0623228324400001 · Tax No: 6232283244 · Trade Registry No: 1096267
Address: Halkalı Merkez Mah. 1. Posta Sk. Cadde24 Rezidans No: 12 İç Kapı No: 77, Küçükçekmece / İstanbul, Türkiye
E-mail: dove@neuros.com.tr
You can always reach us in the app under Me → Help → Write to us or at dove@neuros.com.tr.
2. Who can use Dove
- You must be at least 18 years old. People under 18 cannot use Dove.
- You sign up with your real name, your own recent photos and a single account. Your account is personal and cannot be transferred or sold.
- Every member completes a short liveness verification. Accounts that haven't completed it don't appear in introductions.
- People whose account was closed for a serious violation of our rules cannot sign up again.
3. How Dove works
- We get to know you through a short voice or text interview.
- Every day at the time you choose, we make mutual introductions with people who genuinely fit you, each with a "Why you two" explanation.
- You have 48 hours to answer an introduction with "I'd like to meet" or "Not this time". If you both want to, you match.
- Once matched you can chat, talk by voice first and by video only if you both agree, and plan your date together.
- Your feedback after a date makes your next introductions better.
The number and times of introductions depend on your plan; the number is a ceiling, not a quota. If nobody suitable is available, there may be no introduction that day.
4. AI features
- The interview, matching, "Why you two" explanations, the Matchmaker and chat inspiration use AI.
- AI never writes or sends messages on your behalf. The Matchmaker and inspiration give ideas; you write your own words.
- AI suggestions are advice only; we don't guarantee they are accurate, complete or right for you. You make your own decisions.
- Nothing is inferred from your photos or voice, such as orientation, ethnicity, religion, health or attractiveness.
5. Your account and content
- You are responsible for keeping your account secure. If you think someone accessed it without permission, write to us right away.
- The photos, texts and messages you share are yours. So that we can run Dove (for example, showing your profile to other members, moderation and safety), you give us a free, non-transferable permission limited to the service. It ends when you delete your account, subject to legal retention duties.
- You are responsible for making sure everything you share is true, yours and lawful.
6. Community guidelines
When you use Dove you follow the Community Guidelines. They are part of these terms and are in the app under Me → Legal → Community Guidelines.
7. Moderation, enforcement and appeals
- Profiles, photos and messages may be reviewed by automated systems and human moderators.
- We respond to violations proportionately: a warning, removing content, a temporary restriction or permanently closing the account.
- In serious cases such as a minor, threats, sexual violence or fraud, an account can be restricted immediately while we review.
- You can appeal any decision in the app. Someone other than the person who made the first decision reviews your appeal.
8. Paid plans and purchases
- Using Dove's core features is free. The Plus and Premium plans and one-off purchases add extra features.
- Purchases are made through the App Store or Google Play and are subject to that store's terms. Price, period and renewal are shown before you buy.
- Subscriptions renew automatically for the same period unless cancelled at least 24 hours before the period ends. Cancellations and refunds are handled in your store account; in the app, Me → Manage subscription takes you to the right page.
- Prices never differ by age or gender.
- Safety features are never paid.
9. Dates and safety
Dove verifies members and monitors behaviour, but cannot guarantee anyone's offline conduct. For first dates, choose a public place, arrange your own transport and tell someone you trust. The Safety Center, date sharing and check-in tools in the app are free. In an emergency, call 112.
10. Pausing and deleting your account
- You can stop introductions at any time with Pause mode.
- You can delete your account under Me → Account → Delete account. Your account is hidden immediately; if you come back within 30 days it is restored, after that your data is permanently deleted.
- We may close your account if you seriously or repeatedly break these terms.
11. Limitation of liability
We provide Dove "as is". We don't guarantee that the service will be uninterrupted or error-free, or that it will lead to a certain number of introductions or a relationship. To the extent permitted by law, we are not liable for how members behave towards each other or for indirect damage. This does not limit your rights under consumer law.
12. Changes
We may update these terms. We announce important changes in the app before they take effect. Continuing to use Dove after a change means you accept the updated terms.
13. Governing law
These terms are governed by the laws of the Republic of Türkiye. For consumer disputes, Consumer Arbitration Committees and Consumer Courts have jurisdiction within the statutory limits.
14. Contact
For any question, use Me → Help → Write to us in the app.