This notice is provided under article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") to inform you about the personal data processed through the Dove app.
1. Data controller
Your personal data is processed by the company that operates the Dove app ("Dove") as data controller:
MOZ GROUP TEKNOLOJİ BİLİŞİM SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
MERSİS No: 0623228324400001 · Tax No: 6232283244 · Trade Registry No: 1096267
Address: Halkalı Merkez Mah. 1. Posta Sk. Cadde24 Rezidans No: 12 İç Kapı No: 77, Küçükçekmece / İstanbul, Türkiye
E-mail: dove@neuros.com.tr
You can send your requests through Me → Help → Write to us in the app or to dove@neuros.com.tr.
2. Personal data processed
- Identity: name, date of birth, gender.
- Contact: phone number (stored encrypted).
- Location: city and neighbourhood (precise location is not stored).
- Visual records: profile photos.
- Profile and preferences: profile prompts and answers, height, job, education, languages, lifestyle, relationship intent and match preferences.
- Interview: written interview transcript and compatibility summary (no voice recording is stored).
- Transactions and usage: answers to introductions, matches, messages, call and date feedback, reports and appeals, support messages, your Matchmaker (AI) chats.
- Transaction security: device identifier, app version, device integrity result, a hash of your IP address, security logs.
- Marketing: your commercial message preference, only if you allow it.
- Special categories: liveness verification frames (biometric data) and, only if you declare it, how important faith is to you.
3. Purposes
- Concluding and performing the membership agreement: opening your account, building your profile, and providing introductions, matches, chat, calls and date planning.
- Identity and liveness verification and preventing fake accounts.
- Keeping the community safe, reviewing reports, moderation and fraud prevention.
- Managing paid plans and purchases.
- Answering support requests.
- Measuring and improving the service and fixing errors.
- Meeting legal obligations and requests from competent authorities.
4. Legal grounds
- Processing is directly related to concluding or performing a contract (KVKK art. 5/2-c).
- It is necessary to meet our legal obligations (art. 5/2-ç).
- It is necessary to establish, exercise or protect a right (art. 5/2-e).
- Our legitimate interest, provided it doesn't harm your fundamental rights, for example security and fraud prevention (art. 5/2-f).
- Your explicit consent: biometric data, an optional faith declaration, processing the voice interview, international transfer and commercial messages (art. 5/1, art. 6, art. 9). You can withdraw consent at any time; withdrawal doesn't affect processing before it.
5. How data is collected
Your data is collected electronically, by automated or partly automated means, from what you enter in the app, the interview, the verification steps, your use of the app and your device.
6. Transfers
- Within Türkiye: to competent public authorities where the law requires it.
- Service providers: hosting, voice and video calls, AI, SMS, notifications, crash reporting, analytics, subscription management, maps and device integrity partners, only as far as the service needs.
- Abroad: some of these providers are abroad. Transfers are made under KVKK art. 9 with standard contracts or based on your explicit consent.
- Your phone number, e-mail address, full name and precise location are never sent to the AI provider.
- Your data is not sold or transferred to third parties for advertising.
7. Retention
Data is kept for as long as the purpose and the law require, then deleted, destroyed or anonymised. For example, the interview transcript is kept for 90 days, Matchmaker chats for 30 days after the last message (you can delete them any time) and liveness frames for at most 30 days; voice recordings are never stored. When you delete your account, your data is permanently deleted at the end of a 30-day grace period.
8. Your rights under KVKK article 11
- To learn whether your personal data is processed and, if so, to request information about it,
- To learn the purpose of processing and whether it is used accordingly,
- To know the third parties it is transferred to in Türkiye or abroad,
- To ask for incomplete or inaccurate data to be corrected,
- To ask for deletion or destruction under KVKK art. 7,
- To ask that corrections and deletions are notified to third parties the data was transferred to,
- To object to a result against you that arises solely from automated analysis,
- To claim compensation if you suffer damage from unlawful processing.
9. How to apply
Send your request under Me → Help → Write to us with the "Personal data" topic, by e-mail to dove@neuros.com.tr, or in writing to the address above. You can also use Me → Account to download your data or delete your account. Requests are answered free of charge within 30 days at the latest; if the action has an extra cost, the fee set by the Board may apply.