- App
- Dove: AI Çöpçatan & Flört
- Developer
- MOZ Group
You can delete your Dove account and its data at any time. It’s free and doesn’t require reinstalling the app.
Delete in the app
- Open the Me tab in Dove.
- Tap Account.
- Tap Delete my account and confirm with the code sent to your phone.
If you can’t access the app
Send an e-mail with the subject “Account deletion request” to dove@neuros.com.tr, including the phone number on your account. Once we confirm the account is yours, we process the request within 30 days at the latest.
What is deleted, and when
- Your account is hidden immediately and no longer appears in introductions. If you sign in again within 30 days, it is restored.
- After 30 days your profile, photos, interview transcript, messages, matches and preferences are permanently deleted.
Kept for a limited time
- For accounts closed for serious rule violations, an irreversible hash of the phone and device, to prevent sign-up again.
- Messages that are the subject of a report: until the case closes and 2 years after.
- Security and audit logs: 2 years. Access logs and financial records: as long as the law requires.
If you have a subscription
Deleting your account does not cancel a store subscription. Cancel it separately in the App Store or Google Play.
Deleting only some of your data
To delete only your photos or your interview transcript, for example, go to Me → Help → Write to us in the app and choose the “Personal data” topic. We reply within 30 days.