Privacy Policy

This Privacy Policy explains in plain words which personal data we process when you use Dove, why and how. Our formal notice is the KVKK Privacy Notice; read them together.

In short: we don't sell your data for advertising. We never store voice recordings. We never infer orientation, ethnicity, religion, health or attractiveness from your photos or voice. AI never writes messages for you.

What we process

Account: your phone number (stored encrypted), name, date of birth, gender and who you'd like to meet.
Profile: your photos, answers to profile prompts, details such as height, job, education and languages, and your preferences.
Location: city and neighbourhood only. Your precise location is not stored.
Interview: the written transcript of the AI interview and the compatibility summary drawn from it. Voice recordings are never stored.
Verification: one frame from each liveness step, the result and the device integrity result. No face template or faceprint is created.
Usage: your answers to introductions, matches, messages (encrypted), call and date feedback, reports.
Device and security: device identifier, app version, notification permission, crash logs and signals that help prevent fake accounts.
Purchases: your plan and purchase status. Your card details never reach us; the App Store or Google Play takes the payment.

Optional and sensitive data

We process how important faith is to you only if you declare it and give separate explicit consent; you choose whether it shows on your profile.
We process liveness frames with your separate explicit consent.
We don't process health data. Even if you mention it in the interview, it is not written to your profile.
We never infer orientation, ethnicity, religion, health or attractiveness.

Why we use your data

To open your account, verify you and provide the service.
To get to know you, introduce you to compatible people and prepare the "Why you two" explanations.
To run chat, voice and video calls and date planning.
To prevent fake accounts, fraud and abuse, and to review reports.
To measure and improve the service and fix errors.
To meet our legal obligations.

AI

The interview, matching, explanations, the Matchmaker and chat inspiration use AI. Your phone number, e-mail address, full name and precise location are never sent to our AI provider; you are represented by a pseudonymous ID.
Your data is not used to train AI models.
When a match asks the matchmaker about a chat, your recent messages in that chat may be read with names hidden and nothing stored. You can turn this off under Me → Settings → Privacy.

We don't sell or share your data for advertising. Other members see only what you choose to show on your profile. To run the service we work with providers bound by contract who act only on our instructions:

Cloud infrastructure and database (hosting),
Voice and video call infrastructure,
AI provider (Anthropic),
SMS verification, notifications (Apple, Google), crash reporting and analytics,
Subscription management and the app stores,
A map service for venue suggestions,
Device integrity checks (Google Play Integrity, Apple App Attest).

Where the law requires it, we share data with competent authorities, only on an official request.

International transfers

Some of our providers are abroad. These transfers use the standard contracts provided for under the KVKK and include only the data that is needed.

How long we keep data

Interview transcript: 90 days.
Your Matchmaker chats: deleted automatically 30 days after the last message. You can delete one chat or all of them at any time under Matchmaker → Past chats; the text is erased right away. Chats are stored encrypted and included in your "Download my data" file.
Messages: deleted 180 days after the match closes; if they are part of a report, 2 years after the case is closed.
Liveness frames: until a moderator decides, at most 30 days.
When you delete your account: after a 30-day grace period your data is permanently deleted. Limited records needed to prevent abuse (for example the encrypted phone hash of a closed account) are kept only as long as necessary.

Security

Your data is encrypted in transit and at rest; sensitive fields such as your phone number and messages are encrypted again. Access is permission-based and sensitive access is logged. Our logs never contain personal data or message content.

Your rights

Under article 11 of the KVKK you can access your data, ask for it to be corrected or deleted, withdraw consent and object. In the app:

Me → Account → Download my data gives you a copy of your data.
You can edit your profile at any time.
Me → Account → Delete account deletes your account.
For anything else, choose the "Personal data" topic under Me → Help → Write to us or write to dove@neuros.com.tr. We answer within 30 days at the latest.

Children

Dove is for people 18 and over. We close accounts we learn belong to someone under 18.

Data controller

MOZ GROUP TEKNOLOJİ BİLİŞİM SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
MERSİS No: 0623228324400001 · Tax No: 6232283244 · Trade Registry No: 1096267
Address: Halkalı Merkez Mah. 1. Posta Sk. Cadde24 Rezidans No: 12 İç Kapı No: 77, Küçükçekmece / İstanbul, Türkiye
E-mail: dove@neuros.com.tr

Changes

We may update this policy. We announce important changes in the app before they take effect.