Help
Support
Answers to common questions are here. If you can’t find yours, write to us from the app: we read every message.
Write to us
In the app, go to Me → Help → Write to us and pick a topic. Choose “Safety” for a safety issue and “Personal data” for requests about your data.
Can’t get into the app?
If you can’t access your account or want to report a safety issue, reach us at dove@neuros.com.tr.
In an emergency, call 112 first.
Frequently asked questions
Is Dove free?
Yes. The interview, verification, introductions, chat, voice and video calls, date planning and every safety feature are free. Plus and Premium add more introductions and depth.
Why only a few people a day?
Fewer, but better. The daily number is a ceiling, not a quota: we only show people who genuinely fit you. If nobody does, no introduction arrives that day, and we tell you so honestly.
When do introductions arrive?
Every day at the time you choose: 08:30, 12:30, 20:00 or 22:30. You can change your time once a week.
Does the AI write for me?
No. On Dove, AI never writes or sends messages for you. The matchmaker and chat inspiration only give ideas; you write your own words.
Why is verification required?
To make sure everyone is the person in their photos. You do a short liveness check. Only a Dove moderator sees the frames, and they are deleted within 30 days at the latest. No face template is kept.
Do you record my voice?
No. Voice recordings are never kept. The written transcript of your interview is kept for 90 days, then deleted.
When do introductions arrive, and why are there sometimes few?
Introductions arrive every day at the time you choose. The daily number is a ceiling set by your plan, not a quota: we only show people who genuinely fit you. If nobody suitable is available, no introduction may arrive that day. Widening your preferences a little helps you meet more people.
What happens when we match?
You have 72 hours to start talking. You chat and call by voice first; video only opens if you both agree. When you’re ready, we plan the date together.
How do I cancel my subscription?
Subscriptions are managed in the App Store or Google Play. In the app, Me → Manage subscription takes you to the right page. After cancelling, your plan stays on until the end of the period. Refunds follow the store’s rules.
How do I report or block someone?
Choose Report or Block from the three-dot menu on a profile, in a chat or in a call. The person you report can no longer see you. Safety features are always free.
I want to take a break
Pause mode stops introductions; your current matches and chats stay. Me → Settings → Pause mode. Come back any time.
My data and my KVKK rights
Me → Account → Download my data gives you a copy of your data. For anything else, such as a correction, an objection or withdrawing consent, choose the “Personal data” topic in the Write to us form; we reply within 30 days. Details in the KVKK Privacy Notice.
How do I delete my account?
In the app: Me → Account → Delete my account. Details on the account deletion page.